Privacy Policy

1. Privacy at a Glance

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our privacy policy text listed below.

2. Data Controller

The controller responsible for data processing on this website is:

PNT Pflegenotfallteam GmbH & Co. KG
Jaguarring 2
23795 Bad Segeberg
Germany

Phone: +49 (0) 4551 89 37 150
Fax: +49 (0) 4551 89 37 177
Email: info@pflegenotfallteam.de

3. Data Protection Contact

If you have questions about data protection or wish to exercise your rights, you can reach us at:
Email: datenschutz@pnt-pflegedienste.de

4. Hosting and Server Log Files

This website is hosted on servers of an external service provider (hoster) in Germany. When you access our website, the servers automatically collect general information in server log files. These include:

  • IP address of the requesting computer
  • Date and time of retrieval
  • Browser type and version
  • Operating system used
  • Referrer URL (the previously visited page)
  • Name of the requested file/URL
  • Transmitted data volume

This data is not merged with other data sources. Processing is technically necessary to provide the website stably, securely, and error-free. The legal basis for the temporary storage of this data is Art. 6 para. 1 lit. f GDPR (legitimate interest in technical optimization and security of the website). The log files are deleted after the security retention period expires.

5. Contacting Us and Inquiries about Wound Management

If you contact us via contact form, email, or phone, we process the information you provide to process your request and get in touch with you. This includes, in particular, your name, your contact details (phone number, email address), your desired location, your role (patient, relative, doctor, etc.), as well as the content of your message and the time of contact.

6. Processing of Special Categories of Personal Data (Health Data)

Since this website is concerned with wound centers and wound management, inquiries may voluntarily include details about health status (e.g. type of wound, pre-existing conditions, course of treatment). Such information constitutes special categories of personal data within the meaning of Art. 9 GDPR.

Please note: Our contact form is designed so that no detailed medical findings are requested. Please do not submit any sensitive documents such as wound photos or medical diagnoses via the form. We will inform you during the contact process about a secure method of transmission for such documents.

Insofar as you voluntarily provide us with health data in your request, we process this data exclusively to handle your request, schedule appointments, and prepare the requested advice or care.

7. Legal Basis for Processing

Processing of your data is based on the following legal bases:

  • Contract initiation or fulfillment (Art. 6 para. 1 lit. b GDPR): To carry out pre-contractual measures (e.g. appointment coordination, cooperation planning).
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR): To efficiently answer your inquiries and ensure technical security.
  • Healthcare and treatment (Art. 9 para. 2 lit. h GDPR in conjunction with § 22 para. 1 no. 1 lit. b BDSG): Soweit die Verarbeitung von Gesundheitsdaten zur Vorbereitung einer medizinischen Versorgung oder Pflegeberatung erforderlich ist.

8. Storage Duration

The data you enter in the contact form remains with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after processing of your request is complete). Mandatory statutory provisions – in particular statutory retention periods for medical documents – remain unaffected.

9. Recipients and Data Processors

We treat your personal data strictly confidentially. Within our company, only those departments that require access to your data to handle your inquiry are granted access. We do not pass your data on to unauthorized third parties. For the operation of this website, we employ contractually bound processors (e.g. hosting service providers) who act in accordance with our instructions and are obligated to comply with the GDPR.

10. Cookies and Consent

To protect your privacy in the best possible way, this website dispenses entirely with the use of tracking, analysis, or marketing cookies from third parties.

We only use a technically necessary, functional element in the local storage of your browser (`localStorage` under the key `pnt_cookie_consent`) to store your privacy settings regarding the cookie banner for future visits. No personal profiles are created or data transmitted to servers outside the EU.

11. External Content / Maps / Route Links

We do not embed active maps from Google Maps or other map services on our website in order to prevent data from being automatically transmitted to third parties when the page loads.

Instead, we offer static links to Google Maps (e.g. under "Plan route"). If you click these links, you leave our website and access external servers. In this case, the third-party provider (Google) may collect your IP address and other data. We have no influence on data processing by external platforms.

12. Local Fonts and Icons

This website uses locally hosted fonts, icon files (Bootstrap Icons), and design elements. When loading the website, no resources are retrieved from external servers or content delivery networks (CDNs), so your IP address is not transmitted to third-party providers.

13. Data Subject Rights

As a data subject, you have the following rights regarding your personal data within the framework of the statutory provisions of the GDPR:

  • Right to information (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure ("Right to be forgotten") (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to withdraw consent granted (Art. 7 para. 3 GDPR)

To exercise these rights, you can contact us by email at any time: datenschutz@pnt-pflegedienste.de.

14. Right to Lodge a Complaint with a Supervisory Authority

In the event of data protection violations, you have the right to lodge a complaint with the competent supervisory authority. The supervisory authority responsible for us is:

Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (ULD)
Holstenstraße 98
24103 Kiel
Germany
Email: mail@datenschutzzentrum.de

15. Data Security / SSL Encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as inquiries via the contact form. You can recognize an encrypted connection by the address line of the browser changing from "http://" to "https://" and by the lock symbol in your browser line.

16. Validity and Changes to this Privacy Policy

This privacy policy is currently valid and has the status: June 2026. Due to the further development of our website and offers or due to changed statutory or regulatory requirements, it may become necessary to change this privacy policy.